Refund policy
Miss Kitty's Chunkz Policies
Processing & Shipping
Orders are processed in the order they are received. Please allow 3–5 business days for processing before shipment.
Orders are typically shipped on Wednesdays and Saturdays. Once shipped, tracking information may take up to 48 hours to update within the carrier's system.
Returns, Refunds & Cancellations
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or refunds.
Orders may be canceled within 24 hours of purchase, provided processing has not begun and tracking information has not been issued.
Shipping Responsibility
Shipping charges are non-refundable once an order has shipped.
Once a package has been accepted by the carrier, Miss Kitty's Chunkz is not responsible for carrier delays, lost packages, stolen packages, or delivery exceptions.
Where applicable, shipments include up to $100 of carrier insurance. Claims for loss or damage must be filed directly with the carrier.
Order Concerns
Any concerns regarding an order must be reported within 48 hours of delivery.
Photo or video documentation is required for all claims. Claims submitted without supporting documentation may be denied.
Orders marked as delivered by the carrier are not eligible for replacement or refund.
Product Information
Product preferences are subjective. Refunds, replacements, or exchanges will not be provided based on preferences regarding brand selection, texture, toastiness level, scent selection, or similar personal preferences.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders are shipped to the address provided by the customer. If an incorrect address is entered, the customer is responsible for any additional shipping costs required for reshipment.
Right to Refuse Service
Miss Kitty's Chunkz reserves the right to cancel orders, refuse service, limit quantities, or decline future transactions at its discretion.
Repeated cancellations, disputes, chargebacks, policy violations, or abusive behavior may result in future orders being canceled or refused.
Agreement to Policies
By placing an order, you acknowledge that you have read, understood, and agreed to all shop policies and terms.